Shipping policy

Shipping Policy – Alene & Co.

We’re committed to getting your order to you as quickly and safely as possible. Please review our shipping details below:

Processing Time

  • Orders are processed within 2–4 business days (excluding weekends and holidays).

  • During product launches or sales, processing times may be slightly longer.

Shipping Rates & Delivery

  • Shipping costs are calculated at checkout based on your location and package weight.

  • We currently ship within the U.S. only (for now).

  • Standard shipping typically takes 3–7 business days after processing.

Order Tracking

  • Once your order ships, you'll receive a confirmation email with tracking info.

  • Please allow up to 48 hours for tracking to update.

Delivery Issues

  • We are not responsible for lost, stolen, or delayed packages once they are in the hands of the carrier.

  • If your order shows as delivered but you didn’t receive it, please contact the shipping carrier directly.

  • If your package arrives damaged, please email us at [your email] within 5 days with photos so we can help.

Address Accuracy

Please double-check your shipping address before placing your order. We are not responsible for orders shipped to incorrectly entered addresses.

If you have any questions about your shipment, don’t hesitate to reach out to us at helloaleneand@aleneandco.com. We're here to help!